Patient Administrator

We are seeking a Part-Time Patient Administrator to join our Endoscopy team at our Cornwall unit. In this role, you will deliver a professional, patient-focused service throughout the diagnostic journey, while supporting the smooth administration of endoscopy services in a fast-paced clinical environment.

• Act as a welcoming and professional first point of contact, managing patients from arrival to departure
• Handle telephone and in-person enquiries efficiently, ensuring queries are prioritised and resolved appropriately
• Schedule clinically validated appointments in line with priority and system requirements
• Track and distribute imaging data and reports, ensuring timely delivery in line with clinical and contractual standards
• Support month‑end administrative processes for the management team
• Process patient invoicing accurately, ensuring payments are collected, recorded, and banked promptly

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.

Part-Time Patient Administrator (Endoscopy)
Hours: 28.5 hours per week (3 days, 8am‑6pm)
Flexibility required: Monday to Sunday, based on service needs

We are seeking a Part-Time Patient Administrator to join our Endoscopy team at our Cornwall unit. In this role, you will deliver a professional, patient-focused service throughout the diagnostic journey, while supporting the smooth administration of endoscopy services in a fast-paced clinical environment.

• Act as a welcoming and professional first point of contact, managing patients from arrival to departure
• Handle telephone and in-person enquiries efficiently, ensuring queries are prioritised and resolved appropriately
• Schedule clinically validated appointments in line with priority and system requirements
• Track and distribute imaging data and reports, ensuring timely delivery in line with clinical and contractual standards
• Support month‑end administrative processes for the management team
• Process patient invoicing accurately, ensuring payments are collected, recorded, and banked promptly

• Experience in a customer or patient-focused environment
• Confident using Microsoft Office and other IT systems
• Strong written and verbal communication skills
• Able to work independently as well as part of a collaborative, multi-skilled team

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.