Customer Liaison Officer

Job Description

The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high‑quality homes and essential housing services to our residents.

We have a new opportunity for a Customer Liaison Officer to join us on a 12 month fixed term contract. This is a field‑based role requiring regular travel across your designated area, covering Redruth and the surrounding areas.

As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.

You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents.

• Excellent customer service skills, with strong communication and relationship‑building abilities.
• The capability to plan and manage your workload effectively without high levels of supervision.
• Confidence using mobile technology to work ‘on the go’.
• Strong resource and time‑management skills, with the ability to prioritise and deliver value for money.
• Experience working in an environment of legislative and organisational change.
• Proven problem‑solving and decision‑making skills.
• Resilience when handling challenging situations and delivering sustainable outcomes.
• Experience in analysing data and drawing informed conclusions.

• Experience of working in the housing or property sector.

To find out more about the role and the essential requirements for the role, please review the role profile.

We would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria.

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re‑invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.