Administrator - Post Covid Service

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.

In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Cornwall Partnership NHS Foundation Trust are looking for an administrator on a fixed term basis to join the Post Covid Service. The role will be to provide administrative support to the service and its clinical staff across the county. Daily tasks will be varied but will include undertaking the initial administrative stages of patient registration and triage for new Post Covid patients, communicating with service users, signposting patients and staff and managing the Post Covid Service email account and phone line.

• Making appointments using relevant patient information system.
• Typing correspondence including administrative support to PCS Team. Printing of letters to Consultants and GPs and other healthcare professionals.
• Answering telephone calls, checking email and phone messages, using acquired knowledge and judgement in actioning appropriately. Requirement to work to strict standard operating procedure and ensure contemporaneous record of event.
• Co-ordination of complaints and ability to exercise own judgement when dealing with enquiries, knowing when to manage the enquiry personally and when to refer to manager.
• Managing your own diary and prioritise work.
• Maintain adequate stock levels of appropriate supplies for the locations covered, including ordering of stock.
• Discharge patients from active caseloads as directed by the clinical team.
• Assist team in the collection of information for various audits.
• Use reporting systems to log any maintenance/equipment testing requirements as directed by team

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community…