Technical Author

Job Title: Technical Author

Location: Cardrew Industrial Estate, Falmouth

Location Type: On site

Website:

Group:

Watson-Marlow Fluid Technology Solutions, part of Spirax Group, is a multinational industrial engineering group specializing in control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. This role integrates into a cooperative team, participates in challenging work and offers growth opportunities.

• Work closely with subject‑matter experts and project teams to create, develop, update and maintain all forms of customer‑facing technical documentation in parallel with product development.
• Take responsibility for projects and work within the Technical Communication Team using structured authoring practices and tools to ensure documentation is accurate, clear, compliant, reusable and translation‑ready throughout the product lifecycle.
• Create and maintain structured technical documentation using Mad Cap Flare, including topics, snippets, conditions and variables.
• Apply controlled terminology and Simplified Technical English principles to improve clarity, consistency and translation quality.
• Source and interpret information from engineering, product management and test activities, ensuring technical accuracy.
• Validate procedures, instructions and safety messaging with engineering representatives.
• Maintain robust version control and document traceability using internal document management systems.
• Produce documentation outputs that meet regulatory and internal quality requirements.
• Support translation workflow readiness by ensuring structured, reusable content.
• Collaborate effectively within cross‑functional teams to influence and improve content quality.
• Prioritise workload, manage assigned tasks and deliver accurate status updates with minimal supervision.
• Demonstrate effective project management and reporting skills, including workload prioritisation, meeting deadlines and providing clear status updates.

• Commercial experience in a similar role.
• Experience using Mad Cap Flare or similar specialist authoring/publishing software.
• Adobe Creative Suite and/or CAD (technical illustration skills) advantageous.
• Clear and effective communication of technical information in a user‑focused way.
• Ability to work constructively with engineers and product specialists to gather accurate information and support project delivery.
• Ability to build positive working relationships and adapt communication style to the needs of SMEs, reviewers and stakeholders.
• Commitment to structured authoring practices to maintain consistency, clarity and regulatory compliance.

• Competitive salary.
• Flexible working arrangements.
• Generous holiday allowance.
• Three days’ paid volunteering leave.
• Additional support and benefits through the Everyone Is Included Group Inclusion Plan.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know.