IT Field Engineer

IT Field Engineer

Location: Redruth, Cornwall
Salary: Up to £35,000 DOE
Coverage: Cornwall Only
Employment Type: Full-time

We are working with a well-established and growing IT services provider based in Redruth, Cornwall, who are looking to add an experienced IT Field Engineer to their technical team.

This is a hands-on role where you will be travelling to client sites across Cornwall
, providing a mixture of 1st and 2nd Line IT support
, troubleshooting technical issues and assisting with installations, upgrades and general infrastructure work.

You'll be joining a team that provides both remote and onsite IT support to a wide range of businesses across Cornwall.

As an IT Field Engineer, you will be responsible for:

• Visiting customer sites across Cornwall to resolve IT issues.
• Providing 1st and 2nd Line technical support to end users.
• Troubleshooting hardware, software, networking and connectivity issues.
• Diagnosing and resolving Windows and Microsoft 365 issues.
• Supporting desktops, laptops, printers and other IT hardware.
• Setting up and configuring new PCs, laptops and user accounts.
• Assisting with network and infrastructure installations.
• Supporting Microsoft technologies including Active Directory and Microsoft 365.
• Troubleshooting Wi-Fi, LAN and general connectivity issues.
• Escalating more complex issues to the wider technical team where required.
  
  Carrying out maintenance, upgrades and installations at client sites.
• Providing excellent customer service and communicating technical issues clearly to non-technical users.
• Maintaining accurate documentation and updating support tickets following onsite visits.

We're looking for someone with previous experience in an IT Support, Field Engineer, 2nd Line Engineer or similar role
.

Ideally, you'll have:

• Experience providing 1st and 2nd Line IT support.
• Previous experience working in an MSP or IT services environment.
• Good knowledge of Microsoft Windows and Microsoft 365.Experience troubleshooting hardware, software and networking issues.
• Knowledge of Active Directory and user administration.
• Good understanding of TCP/IP, DNS and DHCP.
• Excellent customer-facing and communication skills.
• A full UK driving licence.
• The flexibility to travel throughout Cornwall.

• Salary up to £35,000
  , depending on experience.
• Company car provided.
• Cornwall-only coverage - no regular travel outside the region.
• A varied role working across multiple client environments.
• Opportunity to develop your technical skills across infrastructure, networking and Microsoft technologies.
• Join an established IT services business with a strong presence across Cornwall.

If you're an experienced IT Support Engineer looking to take the next step into a field-based 1st/2nd Line role
, with a company car and a Cornwall-only patch, this could be an excellent opportunity.