Reuse Shop​/Site Operative

What will I be doing?

• Through our waste contract with our client, SUEZ has made a commitment to set up re-use shops on our Household Waste Recycling Centres (HWRC's) to resell donated items.
• As a shop operative you will be in charge of the daily running of our re-use shop, based at St Austell, liaising with the re-use manager to make sure the shop is fully stocked and that everything is properly stored or made ready for sale.
• There will be no cash, only the use of a card machine for the customers.

This will involve you:

• Merchandising stock, organising, preparing, pricing and presenting donations for sale, to increase sales and ensure customer satisfaction.
• Manage stock and communicate to the re-use manager what stock the shop needs delivering.
• Reconciling credit card receipts, processing returns and refunds.
• Ensure goods are sold at appropriate value and all rejected items are disposed of appropriately.
• Make certain that collections and deliveries are arranged in an efficient and cost-effective manner.
• Maintain the security of the shop premises and stock.
• You will be expected to promote the values of the shop and the charitable nature of the re-use scheme.
• At the same time as providing excellent customer experience to encourage repeat custom and the smooth and profitable running of the shop.

• You will be passionate about the environment and in particular this re-use project, with prior retail experience and a real enthusiasm for providing excellent customer service.
• Either you will have knowledge of recycling and upcycling, or willing to rapidly develop it, but you should have an understanding of maintaining stock, merchandising and the ability to handle financial aspects of retail, along with:
• A flexible attitude to work as shift work and weekend work will be required.
• The confidence to initially work alone in the re-use shop (until volunteers are recruited).
• Excellent teamwork skills as you will also work closely with site staff on the HWRCs.
• While mainly a re-use shop role when not required in the re-use shop you will be a part of the site operative team at the HWRC.