Laboratory Automation and Service Operations Asset Analyst IV

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Position Overview

The Laboratory Automation and Service Operations Asset Analyst IV position will be the first point of contact for internal and external customers seeking support and/or information about installed equipment, as well as the management of that equipment’s records and maintenance plans. This role will support the coordinator team by assisting with training and acting as a subject matter expert to assist other team members.

This role is crucial to providing support to the Equipment Service teams, including work order coordination, internal and external customer communications, outsourcing and receiving of calibrated equipment and scheduling of technical services. This role will require an understanding of FDA, CAP/CLIA, or any other necessary agency, regulations to ensure proper adherence. Review of technical certificates/documentation is an important task that helps maintain adherence to the previously mentioned regulatory agencies.

This role will require autonomy in decision making with limited supervisory oversight. In some instances, this role may oversee more than one site/location.

Essential Duties

Include but are not limited to the following:

• Ensure validity of the equipment database.

• Provide guidance and assistance to level 1 and newer team members based on an elevated understanding of regulatory requirements and expectations.

• Perform in-depth review of all documentation returned from external and internal teams to ensure compliance with above-mentioned regulatory requirements.

• Answer questions from site leaders and front-line technicians as it pertains to equipment managed by this role.

• Make decisions regarding maintenance plans and equipment coordination without the oversight/approval of a direct supervisor.

• Develop, manage, and maintain calibration schedules suitable for equipment being used across multiple Exact Sciences laboratory environments.

• Support the coordination of equipment to be sent out for external calibrations.

• Collaborate with Procurement Specialist on items like vendor management, contacts, pricing, lead times, and services provided, etc.

• Evaluate CMMS data integrity to identify gaps within the system.

• Assist with quarterly audits to provide the necessary information for financial asset tracking.

• Assist with annual CMMS data inspection.

• Provide concise and timely communication to internal and external customers.

• Support efforts in the execution of assigned project action items.

• Managing a site includes, but is not limited to:

  • Setup, maintenance, organization of equipment records and spare parts inventory.

  • In some instances, management of more than one site is required.

• Maintain the accuracy of the CMMS system, including receiving work order requests, assigning work orders and entering system data.

• Assist in providing necessary information for financial asset tracking.

• Tag and label laboratory equipment with unique identifier and financial asset numbers.

• Dispatch Helpline requests to internal service teams.

• Support the scheduling of external vendors for onsite maintenance activities.

• Coordinate documentation for return of instruments for repair or calibration, as needed.

• Perform other related duties as assigned by management.

• Excellent verbal and written communication skills and customer service oriented with professional interpersonal skills.

• Creative problem-solving abilities.

• Proficiency in general business procedures and capable of prioritizing workflow.

• Independent self-starter with positive attitude and above average organizational skills.

• Adaptable, open to change, able to work in ambiguous situations and respond to new information and unexpected circumstances required.

• Demonstrated attention to detail and accuracy.

• Availability to support multiple facilities.

• Ability to frequently and accurately communicate…