SVP, GTM Operations

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you‑because when you feel valued, you're empowered to do your best work.

Job Summary

Reporting to Equinix's Chief Customer Revenue Officer (CCRO), the Senior Vice President of GTM Operations is the enterprise architect of Equinix's commercial execution system—accountable for translating strategic ambition into operational precision across Revenue Operations, Sales Operations, Enablement, Compensation, Deal Desk, GTM Transformation, and Commercial Operations. This leader orchestrates the alignment of people, processes, systems, and data to drive revenue performance, customer experience, and commercial simplicity  role is also responsible for establishing a disciplined pricing capability that balances value creation, price realization, and governance.

Operating as a trusted partner to Product, Finance, and CRO leadership, the SVP drives executional rigor, cross‑functional accountability, and customer lifecycle optimization across the entire go‑to‑market system.

Responsibilities

GTM Operating Model & Enterprise Alignment

• Design and lead a unified GTM operating model that connects strategic planning to frontline execution—anchoring end‑to‑end commercial performance.

• Align segmentation, coverage, sales motions, pricing discipline, and lifecycle execution with enterprise objectives and regional priorities.

• Serve as the central integrator across Marketing, Sales, Customer Success, Product, and Finance to ensure coordinated, data‑led execution.

Team Leadership & Functional Integration

• Lead a senior leadership team comprising Revenue Operations, Sales Operations, Enablement, Compensation, Deal Desk, GTM Transformation, and Commercial Operations.

• Set vision, strategy, and performance goals across GTM Operations; ensure inter‑lock cohesion, and accountability among functional leads.

• Foster a culture of empowerment, collaboration, and continuous improvement within the team and across the CRO organization.

Pricing & Commercial Discipline

• Oversee the GTM Deal Desk function, including BID, to drive disciplined dealാക്കിയ execution and scalable commercial support, integrating price‑getting into sales motions, incentive design, and revenue planning to ensure monetization strategy is executed with precision.

• Champion pricing governance, performance metrics, and AI‑enabled insights to improve pricing outcomes, reduce leakage, and accelerate deal velocity.

Customer Lifecycle Management & Execution

• Institutionalize customer lifecycle management (CLM) as a core operating principle—ensuring clear ownership, integrated handoffs, and measurement across stages.

• Align lifecycle motions with sales plays, enablement programming, and operational tooling to enhance buyer experience and revenue realization.

• Drive system‑wide clarity on role accountability and value inflection points across Marketing, Sales, and Customer Success.

Performance Management & Planning Rigor

• Govern commercial performance management—including forecasting, productivity diagnostics, and pipeline health—via enterprise‑wide dashboards and cadences.

• Align GTM capacity, compensation, quota, and territory decisions through cross‑functional planning cycles and operating reviews.

• Embed data‑driven insights into CRO leadership forums, quarterly business reviews, and transformation prioritization.

Transformation & Change Leadership

• Lead enterprise GTM transformation efforts in collaboration with Strategy, Product, Finance, and Technology.

• Ensure GTM Operations teams support change adoption with appropriate enablement, communications, and operational toolkits.

• Represent GTM Operations in…