Consumer Lending Manager

Job Details Job Location
:
Corporate Office Location - Redwood City, CA 94063

• Do you have a minimum of 2-3 years of related management experience within a financial institution?
• Do you have consumer lending background and underwriting experience?
• Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally?

If so, we’d love to talk with you about Monterra Credit Union’s Consumer Lending Manager Position!

Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members’ potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization.

If you value collaboration, forward-thinking, and giving back, this just might be the place for you.

SALARY & BENEFITS

Monterra Credit Union reflects the value placed on employees by providing an excellent salary and benefits package:

• Starting pay of $105,000- $115,000 per year depending on experience
• Semi-annual bonuses for meeting key financial and operational goals
• Medical, Dental, Vision, Life, and Long-Term Disability insurances
• 401(k) including generous matching contributions
• Discounts on financial products and services, including mortgage and auto loans
• Paid time off, tuition reimbursement, and much more!

POSITION SUMMARY

Provides effective management and oversight of the Consumer Lending area, including underwriting and Lending Center teams. Provides on-going training on Consumer Lending products and programs for the team members. Recommends policies and maintain procedures to ensure that Consumer Lending department activities comply with established credit union department and Board policies and regulatory compliance. Role includes oversight of the lending center loan application processes and procedures in addition to the consumer loan underwriters for all direct and indirect loan requests.

PRIMARY RESPONSIBILITIES

• Hires, supervises, trains and develops the performance of all staff responsible for credit quality and direct loan pipeline management in the Consumer Lending area.
• Effective oversight of the Lending Center staff to ensure success with lending channels, including web, phone, branches. Assure all channels are emphasized in pull through rates. This involves loan production, funding and cross sales.
• Leadership development of Lending Center staff to meet department sales, referrals and quality service goals.
• Lead the underwriting department for consumer lending including centralized lending decisions for all loan channels. Primary focus is to make quality loans with focus on “time to decision” goals and monitor to ensure risk standards are in line with credit union philosophy.
• Serve as the primary point of contact with consumer lending vendors, including ancillary lending product vendors (i.e., MBI, Loan Protection) and vehicle sales event vendors. Assists in the research and evaluation of vendors for the addition of lending products and services.
• Coaches and develops staff to ensure support of a “Members First” philosophy, both for internal and external members, including problem resolution and staff empowerment. Provides staff with feedback on their performance and recommendations for future performance growth, including writing employee performance appraisals and disciplinary actions, as necessary.
• Ensures that all consumer loan production tasks can be performed digitally by Lending Center staff, and that online application experience is as streamlined and efficient as possible.
• Responsible for decisions on loan exceptions as well as monitoring the volume, types of exceptions, and performance of these loans. Runs period loan exception reports and reviews for any trends or outliers.
• Assist in other consumer lending areas as needed including system administration and indirect lending production upon request.
• Assists with all facets of lending products and services, including development, training,…