Patient Registration​/ER Coordinator

Patient Registration/ER Coordinator

Join to apply for the Patient Registration/ER Coordinator role at Dignity Health.

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

• Identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.
• Ensure a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refer to each individual by name when appropriate. Screens individuals by requesting to see identification or visitor pass.
• Answer telephones and switchboard using name, department, and title. Screens calls appropriately and refers callers to the correct staff member, patient, department, and/or resource in a timely manner. Makes every attempt to answer phones with three rings. Monitors time individuals may be on hold and reassures them their calls have not been forgotten. Takes clear, accurate, concise phone messages. Consistently available to answer phones.
  
  Seeks coverage when away from the work area. Can operate the deaf phone. Understands completely the Staff 88 system.
• Relays messages in a timely manner, opens and delivers mail as appropriate.
• Understands all San Mateo County communication systems, Hart system, the Blue Channel, ring downs, the county phone.
• Provides clerical support within the department. Transcribes physician's orders and enters them into the computer for implementation and ancillary department follow through. Asks questions in advance to gain clear understanding of the projects. Completes assignments accurately and within the agreed time frame.
• Schedules/arranges diagnostic tests/procedures as ordered and informs the staff of required preparation as appropriate.

• High School Graduate (High School Diploma or High School GED).
• Two years hospital patient registration experience.
• Three years of patient registration experience in a non-acute setting may be substituted for the hospital and/or emergency department experience.

Dignity Health Sequoia Hospital, a community hospital in the Bay Area, offers innovative and exceptional health care. Sequoia’s Heart and Vascular Institute is a nationally known pioneer in advanced cardiac care, affiliated with the Cleveland Clinic Heart and Vascular Institute, and our hospital is recognized for top‑tier cardiac care, joint replacement, birth center, and comprehensive emergency care.

$35.90 - $42.02 /hour