Practice Coordinator

Working Title:
Practice Coordinator

Location:
Redwood City, CA 94065

Duration: 6 months

Do not Submit If:

• Only MA clinical experience (no admin focus)
• Only call center or customer service background
• Epic experience outdated or minimal (pre-2021 or basic check-in only)
• No prior authorization history
• Only insurance verification or basic referrals
• Failed probation in similar roles
• No specialty clinic experience

Update 12/8

Must-Haves:

• Heavy prior authorization experience (daily, high volume)
• Epic/APeX experience specifically for auths, referrals, WQs
• Specialty clinic background (orthopedics strongly preferred; surgery/pain/other specialties acceptable)
• High-volume clinic experience (100+ calls/day or heavy WQs)
• Multi-provider scheduling + surgery scheduling exposure
• Strong communication, detail orientation, and reliability

Update 12/4

the manager is specifically looking for candidates with:

• Recent Epic/APeX experience (must be hands‑on)
• Specialty clinic background, ideally orthopedics or surgical subspecialties
• High‑volume scheduling experience across multiple providers
• Referrals, authorizations, and work queue management
• Experience in large health systems such as Stanford, Sutter, PAMF, etc.
• Strong communication and customer service skills in patient‑facing roles
• Ability to multitask and stay organized in a fast‑paced clinic environment
• Professional, reliable work history in medical administrative roles

Nice-to-Haves:

• Experience in major systems:
  Stanford, Sutter, PAMF
• Imaging authorization experience (MRI/CT/X-ray)
• Pre‑op coordination (labs, clearances, documentation)

Job duties: Front desk, Back office, PC, Surgery scheduling

Soft skills/characteristics needed:
Well organized, excellent communication, must be proficient in Epic/APeX and Microsoft Office Suite. Able to multitask and be detail oriented.

Estimated number of patients in clinic per day or calls per day if call center: 30-50

Specific number of year’s experience? A college degree with 6 months of experience or 2 years of healthcare admin experience