IT Analyst, Onsite

About Zum

Zum is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, Soft Bank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions.

As a technology-driven company, we deploy cutting‑edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much‑needed energy back into the grid. We have been recognized as a CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas.

This position is required to be onsite Monday - Friday at our office in Redwood Shores, CA. If you are not able to meet a 5x/week requirement or do not currently reside in the Bay Area, please do not apply as you will not be considered for the role. We will not provide any relocation for this role.

Who You Are

We are seeking a proactive and customer‑focused IT Analyst to join our on‑site IT team. Reporting to our Head of IT, the ideal candidate will provide hands‑on technical support, manage IT assets, and ensure the smooth operation of daily technology needs across the organization. This position requires strong troubleshooting skills, a service‑oriented mindset, and the ability to support a variety of platforms and systems.

What

You’ll Do Technical Support & Troubleshooting

• Provide in‑person and remote technical assistance to end‑users for hardware, software, and network‑related issues. Diagnose, resolve, or escalate issues to appropriate teams when necessary.

Ticket Management

• Monitor and prioritize incoming support tickets in the helpdesk system. Ensure timely resolution and communication with end‑users. Handle ticket escalations and document solutions for future reference.

Device & Platform Support

• Provide support for macOS, Windows, and Android devices. Perform installations, updates, and maintenance to ensure devices remain secure and efficient.

Meeting & Collaboration Tools

• Assist with Zoom meeting setup, configuration, and troubleshooting for both virtual and hybrid meetings.

User Account Administration

• Manage user accounts within Active Directory, Microsoft 365, Google Workspace, or other systems. Handle password resets, account unlocks, and access provisioning.

Asset Management & Logistics

• Maintain accurate asset inventory records.
• Coordinate device provisioning, configuration, and shipping for new hires and replacements.

Documentation & Process Improvement

• Maintain detailed records of issues, resolutions, and best practices.
• Contribute to improving internal support processes and knowledge base materials.

What You Bring To Zūm

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support or a similar role.
• Proficiency with macOS, Windows, and Android environments.
• Familiarity with IT ticketing systems (e.g., Jira, Service Now, Zendesk).
• Knowledge of Active Directory, Microsoft 365, and Google Workspace.
• Basic understanding of networking fundamentals (TCP/IP, DNS, VPN).
• Soft skills:
  
  Excellent communication, organization, and customer service abilities.

Salary and Benefits

The targeted base salary range for this role in US CA is: $90,000 - $124,000. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full‑time salaried or hourly worker, we offer the following benefits: medical, dental, vision, 401(k), holidays, wellness, vacation, and more.

Employment Type

Full‑time

Seniority Level

Entry level

Job Function

Information Technology

Industries

Software Development

Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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