Business Systems Analyst

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Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas.

You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Be part of the HR Technology team to ensure delivery of Workday solutions aligned to the Human Resources business and IT strategy, as well as provide the day‑to‑day support of Workday. Manage projects from inception to completion requiring a consultative design thinking mindset while managing stakeholder relationships. Strong technical acumen to quickly adopt new Workday modules as needed.

Responsibilities Business Requirements Analysis

• Partners with Human Resources and related business stakeholders to analyze, define and document business requirements for defined‑scope enhancements (i.e. Performance Management, Development, Succession, Skills, Feedback, etc.)

Solution Design

• Designs, implements, and documents solutions within respective product and business areas
• Interacts with other People & IT Technology BSAs to deliver world class implementations and technology solutions
• Workday expert providing art of the possible consultations and tech leadership to various People and related business areas
• Validates and enhances data models, technical designs and drive best practices

Product and Process Modeling and Design

• Partners with business stakeholders to analyze, define and document business process models for defined‑scope enhancements, typically pertaining to a specific functional area, using industry standard modeling techniques

Stakeholder Management

• Manages stakeholder expectations, inputs and communications directly or via project manager, depending on project scope
• Guides business and project delivery stakeholders through IT process and obtains relevant sing‑offs

Documentation

• Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts

Functional Design

• Develops functional designs for specific functional areas for major enhancements or projects
• Owns and evangelizes functional designs across cross functional groups
• Ensures that functional designs meet business needs and are in line with the solution design
• Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

Testing & Test Design

• Owns specific modules in the application and develops test cases based on requirements and technical design
• Defines test strategy and execution approach to test specific module of an application
• Coordinates with stakeholders and obtains relevant signoffs
• Clarifies defects, triage and coordinate resolution with wider business teams

Project Management

• Manages enhancement and project releases for Workday modules
• Ensures delivery meets release goals

System Configurations

• Develops mastery in configurations of aligned Workday modules
• Brings in best practices by keeping up‑to‑date with the technology and vendor products
• Documents configurations for future use and training

Day to Day Support (Workday Production Support)

• Triages, troubleshoots, and delivers long‑term solutions for issues
• Works with various functions within HR and IT to ensure RCA is complete and SLAs are met

Training and Change Management

• Works directly with functional SMEs and management team to coordinate SME training requirements and execution
• Communicates status against key support issues

Vendor Management

• Supports vendor resources with appropriate workspace, system access, and tools
• Manages / leads individual consulting resources as assigned
• Understands vendor roadmaps
• Manages feedback and escalations, negotiation, contract renewals
• Supports limited‑scope vendor negotiations
• Provides status against plans and escalates issues

Vendor & Application Technology Evaluation

• Supports creation of vendor and application technology evaluation plans and presentations
• May…