Principal Technical Analyst

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Due to the nature of the clients we are supporting, US Gov Cloud and DoD (Department of Defense) support requirements, US Citizenship is preferred.

• Manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model.
• Own and resolve problems and manage customer expectations throughout the Service Request lifecycle in accordance with global standards.
• Work towards, adopt and contribute to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.).
• Contribute to Knowledge Management content creation and maintenance.
• Work with development on product improvement programs (testing, SRP, BETA programs, etc.) as required.
• Operate within Oracle business processes and procedures.
• Respond and resolve customer issues within Key Performance Indicator targets.
• Maintain product expertise within the team.
• Develop and maintain expertise around Database Security and general IT issues.
• Maintain an up‑to‑date and in‑depth knowledge of new products released in the market for supported product.
• Self‑motivated; able to perform duties without major monitoring.
• Quick learner; efficient in reproducing test cases, and drive to resolve customer issues.

• Bachelor’s degree in Computer Science, Engineering or related technical field.
• 10+ years of proven professional and technical experience in database, network or system administrator role.
• Excellent verbal and written skills in English.

• In-Depth knowledge of Oracle Database administration – 12c, 18c, 19c, 23c, etc.
• Understanding of Oracle Database Security features (Roles, Privileges, Auditing, TDE, Database Vault, ASO) and Database firewall.
• Experience with Backup and recovery process using RMAN.
• Experience with Oracle Data Guard.
• Experience in Performance Tuning.
• Experience with Oracle Cloud Infrastructure (OCI).
• Experience with Oracle Autonomous Database.
• Operating system knowledge (Unix, Linux, Windows).

• Network administration.
• Understanding of Oracle Grid Control, RAC.
• Experience administering other databases (MySQL, Postgre
  
  SQL, SQL Server, DB2).
• Understanding of Oracle Golden Gate.
• Exposure to Oracle Application Express (APEX).

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term disability and long-term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off:
  Flexible Vacation for eligible employees.
• 11 paid holidays.
• Paid sick leave: 72 hours upon hire, refreshed annually.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner, and pet insurance.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.