Technical Support Engineer – Mac
Job in
Redwood City, San Mateo County, California, 94061, USA
Listed on 2026-10-11
Listing for:
Quantum World Technologies Inc.
Full Time
position Listed on 2026-10-11
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
We are looking for a Technical Support Engineer with hands‑on experience supporting Mac/macOS and Windows environments
. The ideal candidate will provide technical support to end users, troubleshoot hardware and software issues, and resolve day‑to‑day IT problems.
Responsibilities
- Provide L1/L2 technical support to end users.
- Troubleshoot Mac/macOS and Windows hardware and software issues.
- Install, configure, and maintain laptops, desktops, applications, and peripherals.
- Troubleshoot network, VPN, printer, email, and connectivity issues.
- Support user accounts, passwords, and access‑related issues.
- Provide remote and onsite technical assistance.
- Create and update tickets in Service Now, Jira, or similar ticketing tools
. - Escalate complex issues to the appropriate technical teams.
- Maintain documentation of common issues and resolutions.
- Provide excellent customer service and communicate effectively with users.
Required Skills
- 3+ years of experience in Technical Support / IT Support / Help Desk
. - Strong hands‑on experience with Mac/macOS
. - Experience with Windows 10/11
. - Hardware and software troubleshooting.
- Basic networking and VPN troubleshooting.
- Experience with Active Directory or user account management is a plus.
- Experience with Service Now, Jira, or similar ticketing systems is preferred.
- Strong communication and problem‑solving skills.
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