SAGE Client Service Supervisor, Veterinary Medicine

Client Service Coordinator (CSC) Supervisor, SAGE Redwood City

Hourly Pay Range: $30–$38/hour
.

Incentives:

$5.50/hr differential for any hours worked between 6pm-6am.

Schedule:

Four (4) 10-hour shifts, Wed - Sat with flexibility required for days, nights, weekends, and holidays.

SAGE Redwood City is one of the most respected emergency and specialty veterinary hospitals in the San Francisco Bay Area. We are known for delivering compassionate, collaborative, and high-quality care that supports both pets and the people who love them. Our 24/7 emergency and critical care hospital sets the standard for excellence, teamwork, and professional growth.

The Client Service Coordinator (CSC) Supervisor is a key leadership role responsible for overseeing front desk operations and leading a team of Client Service Coordinators in a fast‑paced emergency and specialty veterinary hospital. This position ensures exceptional client experiences, operational efficiency, accurate scheduling and payroll, and strong team development. The ideal candidate will have strong leadership, communication, and client service skills, with the ability to coach and support a CSC team, de‑escalate challenging situations, prioritize effectively, and maintain accuracy and professionalism within hospital systems.

• Lead, coach, and support a team of Client Service Coordinators in a high‑volume hospital environment
• Model exceptional client service, communication, and conflict de‑escalation skills
• Provide real‑time guidance, problem‑solving, and decision‑making support
• Create and manage monthly staff schedules to ensure appropriate coverage and labor efficiency
• Review and approve timecards and oversee department payroll accuracy
• Ensure daily financial close is completed accurately and on time
• Identify workflow challenges and proactively adjust priorities to support smooth front desk operations
• Develop, implement, and refine standard operating procedures (SOPs)
• Support onboarding, training, and ongoing development through coaching and mentorship
• Drive performance outcomes in staff development, client satisfaction, operational accuracy, and workplace safety

• Minimum 3 years of experience in a fast‑paced, high‑volume client service environment
• Demonstrated leadership experience with the ability to coach, mentor, and hold teams accountable
• Strong communication, customer service, and de‑escalation skills
• Ability to prioritize tasks, problem‑solve, and make sound decisions under pressure
• Highly organized with strong attention to detail and accuracy
• Self‑motivated professional with a positive attitude and strong sense of ownership
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint; experience with scheduling and communication systems
• Excellent verbal and written communication skills
• Flexibility to work days, nights, weekends, and holidays

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts (FSA)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Approximately 3 weeks of accrued paid time off (vacation & sick time)
• Uniforms provided

• In‑house RACE‑approved continuing education
• Reimbursement for eligible CE and coursework
• Access to the Ethos Vet Bloom Learning & Development platform (RACE‑approved CE)
• Ethos Peer‑to‑Peer Mentorship Networks
• Employee Referral Program

At SAGE Redwood City, you’ll work alongside dedicated professionals in a collaborative, high‑acuity environment that values leadership, learning, and career advancement. We invest in our people so they can provide the best possible care to our patients and clients.

Let your passion for animals and customer care shine in a role where you truly make an impact!

Ethos Veterinary Health is at the forefront of innovation and world‑class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals…