SAGE, Client Service Coordinator

Client Service Coordinator – Veterinary – Redwood City

Who we are: SAGE Veterinary Centers has merged with Ethos Veterinary Health, creating a vibrant community that fuses expertise, innovation, and an unwavering dedication to advancing animal health and compassionate care. Join us in shaping the future of veterinary excellence and professional growth at our Redwood City location!

SAGE Redwood City stands as the foremost respected center for specialized and emergency veterinary services in the SF Bay Area, delivering compassionate and cooperative care that enhances the wellbeing of pets and their caregivers. We focus on diverse realms of veterinary medicine, utilizing the latest advancements in research and treatments.

• Exceptional customer service and communication abilities
• Genuine love for animals and a welcoming demeanor
• Strong organizational skills and the ability to multitask effectively
• Empathy, compassion, and the ability to provide reassurance to worried pet owners
• Quick problem‑solving skills to handle unexpected situations
• Professionalism in appearance, attitude, and communication
• Basic computer skills and a willingness to learn veterinary software
• Adaptability to a fast‑paced and dynamic environment
• Discretion and commitment to maintaining client and patient confidentiality

Prior experience in veterinary or customer service roles is a plus, but we value a positive attitude and a willingness to learn.

• High school diploma
• 1+ years of customer service experience – veterinary hospital experience strongly preferred
• 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
• Competent computer skills, including consistent data entry into medical records
• Effective working knowledge of MS Office (Word, Excel, Outlook)
• Typing 45+ wpm and use of 10‑key calculator

• Client interaction: welcome and assist clients and their pets, providing a positive and helpful experience
• Appointment management: schedule appointments, coordinate procedures, and manage the clinic’s calendar
• Communication: answer phones, respond to emails, and provide information about services
• Record keeping: maintain accurate client and patient records, ensuring confidentiality
• Check‑in/out: process client paperwork, verify information, and handle payments during visits
• Billing: calculate fees, process payments, and assist with invoicing as needed
• Client education: offer pet care information and answer general questions
• Facility maintenance: keep reception area organized and comfortable for clients and pets
• Team collaboration: communicate with veterinary staff to ensure smooth operations
• Emergency response: handle emergencies calmly, directing clients appropriately
• Problem solving: address client concerns and conflicts, escalating when necessary

• Full‑time
• 4/10 schedule available
• Weekend and some holiday availability needed

• Compensation range $22.00 – $26.00 hourly (primarily determined by role, level, and location)
• Full‑time benefits including health, dental, vision, disability and life insurance, flex‑spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off

Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, competence, merit, and business need.