Services Coordinator II; Arroyo Green Apt

Services Coordinator II (Arroyo Green Apt)

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About Mid Pen
At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

Property Name: Arroyo Green Apt
Property Type: Senior, Supportive

The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of Mid Pen properties. The Services Coordinator II provides access to and delivers programs such as:
After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

• Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered

• Familiar with Services' partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed

• Provides individualized support and service coordination for residents e.g., referral and/or enrollment support to specialized programs
• Offers exemplary customer service and responsiveness to residents

• Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)

• Models leadership at all levels and a can-do attitude with other team members
• Cultivates collaborative relationships with Property Management and other colleagues

• B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience
• Minimum of one (1) year experience working in any of the following related areas required:
• Families, adults and youth in a diverse population
• Youth (5-12 age range) in a classroom or after school setting
• Older adults/elderly support and/or service to those with acute health conditions
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

• Demonstrated customer service orientation and excellent relationship-building skills and ability to productively resolve conflict
• Excellent judgment, discretion, troubleshooting and creative problem-solving skills when working with residents
• Desire to work with underserved populations
• Excellent attention to detail and organizational skills and demonstrated ability to work independently and as part of a team
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; bilingual requirements are determined based on resident/property population and will be applied accordingly
• Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
• Effectively use Outlook, One Drive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and…