Program Aide

Navigation Center - Redwood City, CA 94063

Navigation Center - Redwood City, CA 94063 Overview Salary Range: $23.50 - $27.50 Hourly Position Type:
Full Time

Job Shift:
Swing Description

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Life Moves | Navigation Center provides interim supportive housing in Redwood City to 220 individuals and 20 couples. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self‑sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.

The Navigation Center Program Aide plays an important role in keeping the program site safe, welcoming, and running smoothly. Reporting to the Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.

Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies. This role requires strong attention to the safety and emotional well‑being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability.

By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing. The Program Aide (PA) supports a smooth and welcoming entry process for new clients by coordinating and leading welcomes with care, professionalism, and consistency. When supervisors are offsite, this role is key to observing what’s happening at the site, sharing updates, and keeping clear written and verbal communication with the team.

• Provide calm and supportive crisis response, connecting clients to appropriate resources as needed.
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with professionalism, compassion, and radical hospitality.
• Monitor site safety through regular rounds and camera observation, maintaining a clean, safe, and welcoming environment.
• Report maintenance or pest issues promptly and assist with pest control by preparing spaces and maintaining cleanliness.
• Manage facility meals, supplies, and donations, ensuring proper inventory and organized storage.
• Support team collaboration by creating reports, updating shift logs, and participating in meetings.
• Maintain high ethical standards, including confidentiality, professional boundaries, and fostering a supportive environment.
• Fully participate in all required trainings, completing them by deadlines, engaging actively, and applying learning to daily work.
• Complete first 90‑day trainings including CPR, Mental Health First Aid (MHFA), Nonviolent Crisis Intervention, HMIS, and internal database systems.
• Complete additional required online trainings through Relias on trauma‑informed care, homelessness, mental health, substance use, crisis intervention, professional boundaries, LGBTQ+ affirming services, privacy/confidentiality, and abuse prevention/reporting.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Perform other duties as assigned to support…