Telesales Executive FR​/EN; m​/w​/d

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.

For our sales department of DHL Express (Schweiz) AG in Regensdorf we are looking for a/n

• Fair compensation, including a 13th month salary and anniversary bonuses
• At least 5 weeks of vacation per year
• Significant discounts on shipping with DHL Express
• Fleet discounts on all common car brands
• Greatly reduced mobile phone subscriptions
• Generous contribution to your public transport subscription
• Discounts with numerous companies
• Regular prize draws (e.g., for concert tickets and gadgets)
• Comprehensive health management (e.g., preventive check-ups & vaccination offers)
• Above-average insurance benefits (e.g., 16 weeks fully paid maternity leave, 2 weeks fully paid paternity leave, worldwide private accident insurance)
• Regular on- and offline training sessions as well as development opportunities
• A great team, flat hierarchies, a first-name culture and various team events

You manage a Customer portfolio of around 500 SME companies (+/- 2 million sales responsibility) through all communication tools as telephone, virtual meeting and video message. You are responsible to develop the activity of your portfolio and implement and retain new customers.

• Based on a proactive consultant approach, you identify customer needs and promote our services and further development of customers in your own portfolio
• You acquire and retain new customers based on lead provided by our Lead Qualification department
• You make sure that the current condition are in line with our tariff / volume policy

• A first experience in sales (training period or full job)
• Fluent knowledge of French and English (German is a plus)
• Pronounced communication and negotiation skills based on a consultant approach
• Excellent customer and service orientation and a strong quality awareness
• You are autonomous with organisational and self-discipline skills
• Team player in an international team and environment
• Interest and understanding in the logistics and transport business
• Comfortable with virtual communication tools (skype, team, zoom, loom)

DHL Express is committed to equal opportunity and fostering a diverse work environment. We consider all applications regardless of sex, gender identity, nationality, ethnic origin, religion or belief, age, disability, sexual orientation or any other characteristic protected by law. Employment decisions are made solely on the basis of qualifications, performance, skills and experience.