NOC - Collection clerks

Green Tech Resources Worldwide Canada | Full time

Performs account receivable and collections activities to manage overdue accounts and recover outstanding balances. Maintains accurate records and communicates with clients and internal teams to resolve billing issues.

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• Contact customers by phone, email, or mail to request payment and negotiate repayment arrangements.
• Review customer accounts, prepare and send invoices, statements and collection notices.
• Record and apply payments, adjustments and credits accurately in accounting systems.
• Investigate and resolve billing discrepancies, disputes and returned payments with customers and internal departments.
• Prepare regular reports on collection status, aging accounts and recovery actions for management.
• Maintain organized, confidential files and documentation related to collections and account activity.

• Secondary school diploma; post-secondary education in business, accounting or a related field is an asset.
• Minimum one year of experience in collections, accounts receivable or office clerical work.
• Working knowledge of basic accounting principles and recordkeeping practices.
• Proficiency with Microsoft Office applications and experience using accounting or CRM software.
• Strong verbal and written communication skills and professional telephone manner.
• Ability to handle confidential financial information, prioritize tasks and maintain attention to detail.

• Effective negotiation and persuasion skills for resolving overdue accounts
• Accurate numeric and data-entry skills
• Strong organizational and time-management abilities
• Customer service orientation and conflict resolution
• Proficiency with spreadsheets and accounting software
• Attention to detail and accuracy in recordkeeping

Benefits include competitive wages, supportive work environment, opportunities for growth, training support, and other employer-specific benefits depending on the position and location.