Student Services Operations Coordinator

Job Content (SDF) Details
Job Content (SDF) Details
Competition Number P17917 Posting Title Student Services Operations Coordinator Classification Band 6 Location Saskatchewan Polytechnic Moose Jaw Campus Other Location(s) Saskatchewan Polytechnic Moose Jaw Campus Building Other Building Moose Jaw Campus Date Posted 09/21/2026 Closing Date 09/30/2026 JIQ # 006 Start Date 10/12/2026 End Date Open Until Filled No Ongoing Yes Category of work Full Time Bargaining Unit Professional Services Hours of Work Regulated 36 hours (5/4 work pattern) Salary Range $2,075.08 to $2,479.38 bi-weekly Temporary Market Stipend Incumbent Total Assigned days (AC) / Total Hours per biweekly pay
Full Time ongoing 5/4 work pattern
Posting Status Open Special Instructions to Applicants
Full-time ongoing 5/4 work pattern, On Campus
Job Duties

Job Duties /Qualifications,

Skills and Abilities

(QSA)
Job Duties
The Student Services Operations Coordinators are responsible for fostering a student-centric environment, dedicated to student success and the best practices of strategic enrolment management, serving students through the entire student lifecycle from prospects through to alumni. Their role involves providing administrative and professional support across various areas of Student Services, ensuring smooth operations institution-wide and coordinating efforts provincially with key departments.

The Operations team works closely with students, programs, administrative bodies, and student associations to advise, counsel, and empower students to enrich their post-secondary journey.
The Student Services Operations Coordinator responsibilities extend to providing consistent operational support provincially, encompassing areas like Accessibility Services, Career and Employment Services, Student Recruitment, Counselling Services, International Education, Testing Services, and Indigenous Strategy, among others. This entails assessing student needs, offering immediate assistance and referrals, and triaging when necessary, aiming for a first contact resolution whenever possible. Provide support to special projects assigned by the Student Services Operations Team Lead, involving tasks such as researching process improvements, summarizing meeting outcomes, and developing implementation plans for focused initiatives.

Their dedication ensures high-quality service delivery and operational efficiency, contributing to a seamless experience for all students and stakeholders involved.
Specific Accountabilities

• On campus front-line support in Student Services areas by means of receiving and responding to information requests from the public, prospective students, current students, faculty, and staff, institution-wide/provincially via phone, email, chat functions, zoom and in-person.
• The Student Services Operations Coordinator provides both the “face” and administrative “function” for multiple, key areas of Student Services, as well as other areas of student support.
• De-escalation of crisis or emotionally charged situations.
• Maintain daily schedules and calendars provincially for several Student Service units.
• Purchase and reconcile financial expense reports for purchases incurred on work visa/P-Cards.
• Assist with on-boarding and training of new employees/colleagues.
• Create and track weekly/monthly statistics for Operations phone calls.
• Create, update, and maintain Student Services Operations Provincial Manual for processes and procedures.
• Provide a variety of administrative support functions which may include, not limited to, mail delivery, opening mail, preparing mailouts, minute/note taking, agenda and report writing assistance.
• Track students’ funding accurately, for internal and external services rendered, in students Accommodate file such as…