Customer Service Representative - Fastfrate Group

Position: Customer Service Representative - Fastfrate Group )
Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at  and we will work with you to meet your needs.
Fastfrate Company Profile:
Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.
From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.
Why you’ll love working here:

A workplace where you can learn, grow, and build your career

A culture that encourages new ideas and continuous improvement

Supportive leaders who provide guidance while giving you autonomy

A team-focused environment

A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan

Support for professional memberships, training, and certifications

The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role

Summary:


The Customer Service Representative performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment.
Hours of Work: Monday to Friday, 7:00am–3:30pm
Work Arrangement: On-site
Position Type: Non-Union
Employment Status: Permanent
Compensation: $17.50 - $20.00 / hr
Work Location & Environment: 12202 Rotary Avenue, Regina, SK, S4M 0A1;
Office environment Key Accountabilities:
In this role, you will:

Enhance customer relationships by providing exemplary customer service to clients

Inform customers of other services available through Fastfrate or related businesses

Respond to customer queries regarding the status of their shipment, such as bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.

Maintain accurate manual and computer records of customer shipments

Anticipate and facilitate resolution to problems

Trace shipments as required

Coordinating special project PO pick and pack between the customer and the dock

Manage the special project orders from time of execution through to final delivery

Main point of contact for special project accounts

Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc.

Prepare and update reports for supervisor and sales representatives as required, such as sales, on-time carrier and manifest reports

Performs other duties as required

Qualifications
We’re looking for someone who brings:
Education & Experience:

Minimum 2 years’ customer service and LTL experience in the transportation industry

Knowledge of the transportation industry

Skills & Attributes:

Excellent interpersonal and communication skills

Good problem resolution skills

Good computer literacy, including MS Office with excellent keyboarding skills

Ability to work effectively in a team environment

Commitment to customer satisfaction and customer focused

Strong organizational skills and the ability to work on multiple tasks simultaneously

Creative and effective problem-solving ability

Well-organized, enthusiastic, professional and a positive team member

Ability to handle difficult situations with both internal and external customers

Willingness to learn

How To Apply:
If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.