Member Services Representative SK

Member Services Representative - Regina, SK

Full-Time Permanent

Starting Hourly Wage: $17.95, negotiable depending on experience

Want to work for Canada’s most trusted brand? CAA Saskatchewan wants you!

We are seeking an enthusiastic Member Services Representative to provide a world-class experience to our members. This role is being hired as a full-time permanent position and will report to the Office Manager. A comprehensive benefits package is included with this position.

• Promoting, selling, renewing, and upgrading CAA memberships.
• Assessing members needs to determine the best possible solution through the sale, service or referral of appropriate CAA products, services, and memberships.
• Process SGI Motor License issuing services, including vehicle registrations, renewals, driver licensing, and appointment scheduling.
• Issue license plates, renewals, and related documentation accurately.
• Offering members auto travel services which include tour books, trip routings, maps, and insurance, along with other ancillary products and services as required.
• Perform general administrative tasks, including data entry, file maintenance, record keeping, and processing payments.

• Grade 12 or equivalent, ability to obtain Auto and/or Travel Insurance Licensing.
• Previous experience in customer service or administrative role, preferably in an auto licensing or motor vehicle environment.
• Strong attention to detail, excellent organizational skills, and the ability to multitask effectively. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Axis System.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients and colleagues.
• Proven ability to provide exceptional customer service and handle inquiries and complaints in a courteous manner.

This role involves working five days per week, Monday through Saturday, from 9:00 a.m. to 5:30 p.m., with scheduling based on business needs.
The successful candidate must be flexible and able to work across multiple CAA Regina store locations.