Customer Support Associate

About Lillio

At Lillio, formerly HiMama, we empower early childhood educators with affordable tools to improve child outcomes and support professional growth. We are a private‑equity backed company focused on high‑quality early care and education.

Customer Support Associate – responsible for delivering technical support via email, phone, and chat, resolving customer issues, reporting bugs, and collaborating with product and engineering teams to enhance the platform.

• Provide technical support to customers via chat, email, and phone.
• Identify trends in customer issues and report bugs to Engineering.
• Collaborate with Product to prioritize user‑centric improvements.
• Develop and recommend process improvements to reduce customer pain points.
• Support cross‑functional teams in managing customer accounts.
• Ensure a positive customer experience throughout the support lifecycle.

• Post‑secondary education or equivalent work experience.
• Minimum 2 years of customer‑facing experience.
• Tech‑savvy with strong ability to navigate apps and software.
• Exceptional verbal and written communication skills.
• Strong relationship building and active listening skills.
• Calm, patient, and assertive in high‑pressure situations.
• Organized, able to manage a high volume of tasks independently.
• Capability to de‑escalate and manage difficult conversations.
• High customer satisfaction orientation and efficient task switching.
• Continuous learner with a desire to improve processes.
• Passion for a career that extends beyond a routine job.
• Motivation to make a meaningful impact in the world.

• Competitive salary of $50,000 – $55,000 per year.
• Flexible remote‑first work arrangements with occasional in‑person meetings.
• Health benefits package: medical, dental, vision.
• Paid time off: vacation, personal, and volunteer days.
• Learning and professional development opportunities.
• Virtual team‑wide and company‑wide social activities.

Canadian applicants only.

Lillio is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations during the application or interview process, please indicate so via the accommodation question on your application. Accommodations may include alternative communication methods, detailed “what to expect”, or modified testing.