GMS Customer Support Specialist

Join GMS as a Customer Service Representative, providing crucial support to insurance clients. Thrive in a role dedicated to exceptional service, growth, and community care.

GMS is looking for a Customer Service Representative to interact with customers and enhance their insurance experience. You will leverage your knowledge of health and travel insurance products to resolve inquiries confidently. Your position is pivotal in driving customer satisfaction and loyalty through attentive service.

Key Responsibilities:

• Develop an in-depth understanding of GMS insurance offerings

• Assist clients with details on benefits and coverage

• Investigate and resolve inquiries related to claims

• Process insurance applications and payments accurately

• Provide administrative support to internal teams and partners

Requirements:

• 1–3 years of experience in a service role

• Strong proficiency with MS Office required

• Accident and sickness licensing needed for this role

• Effective communication and customer-focused mindset

• Ability to work scheduled hours and maintain desk-based duties

Make an impact at GMS by delivering exceptional service and supporting our community.
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