Services Officer

Position: Benefits Services Officer
Salary and benefits as per terms and conditions of employment.

Location:

REGINA

Hours of Work: 1 week rotation

Salary:
Pay Band 2 ($53,796 to $69,933)

About the Role
3sHealth is seeking a Benefit Services Officer to join our Employee Benefits team. In this role, you will provide world class customer service to plan members, health care employers, and unions participating in the Employee Benefit Plans. You will play a key part in supporting members throughout the lifecycle of their benefits, including enrolment, disability, life insurance, and retirement. This is an excellent opportunity for a customer focused professional who thrives in a fast paced environment, enjoys problem solving, and is passionate about delivering accurate, compassionate service.

What You'll Do
Customer Service & Communication

Respond to inquiries from plan members, employers, dependents, and authorized agents via phone, email, and written correspondence.

Provide clear, accurate, and timely information regarding benefit entitlements, claims, and processes.

Conduct expectation setting calls with members applying for disability benefits.

Prepare and send correspondence using established templates.

Document all interactions thoroughly and follow through to resolution.

Benefits Administration & Claims Processing

Process benefit applications and forms accurately and on time.

Review and record disability forms from members, employers, and physicians for adjudication.

Support life insurance and dismemberment claims by identifying eligible beneficiaries and liaising with insurers.

Prepare personalized retirement packages outlining benefit entitlem...

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