Customer Service Specialist in Energy Assistance

CLEAResult is looking for a Customer Service Specialist in Regina to support the Energy Assistance Program, focusing on high-quality service delivery for income-qualified clients. This hybrid position emphasizes empathy and efficient administration.

As a Support Specialist II, your role is vital in helping vulnerable populations, including low-income families and seniors, access energy efficiency programs. You’ll handle various customer interactions, verify eligibility, and maintain accurate records. Strong multitasking abilities and a commitment to clear communication will help you thrive in this customer-centric environment.

Key Responsibilities:

• Manage customer calls and emails professionally

• Coordinate logistics for appointments with contractors

• Review applications and assess eligibility criteria

• Maintain current and accurate records internally

• Assist with documentation and reporting needs

Requirements:

• 1–4 years of customer service experience required

• Excellent verbal and written communication

• Proven experience in high-volume customer interactions

• Strong organization and detail-oriented approach

• Ability to adapt and work independently

Apply your customer service skills to improve energy efficiency access with CLEAResult in Regina.
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