Hybrid Senior Client Services Representative

Become a pivotal part of the Client Services team at CLIC as a Senior Client Services Representative in Regina, Saskatchewan. This hybrid role requires bilingual proficiency in English and French.

CLIC is at the forefront of assisting clients with their group benefits plans. As the first contact for plan sponsors, you will educate them on eligibility and administration while offering unparalleled support. Your communication skills will foster outstanding relationships and drive success.

Key Responsibilities:

• Handle multiple client inquiries efficiently

• Educate sponsors on group benefits guidelines

• Train administrators on Benefits Now online tool

• Resolve inquiries with effective troubleshooting

• Investigate and correct eligibility discrepancies

Requirements:

• Post-secondary education or relevant experience

• 2 years in Group Benefits field

• Excellent written communication and problem-solving abilities

• Strong teamwork and client service focus

• Solid organizational and analytical skills

Utilize your bilingual advantage to enhance client experiences with expert service in Group Benefits management.
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