Technical Customer Support

Position: Technical Customer Support at Cova
Become a Technical Customer Support Agent with Cova, delivering exceptional service through various communication channels. Utilize your technical understanding to tackle inquiries and enhance the customer experience.

As part of Cova's support team, you'll focus on solving customer issues while leading with a positive demeanor. This role is pivotal in managing inquiries through phone, chat, and email, requiring both technical skills and a knack for effective communication. In collaboration with other teams, you'll also share valuable insights for product improvements.

Key Responsibilities:

• Provide first-class support via multiple platforms

• Efficiently manage and resolve ticket inquiries

• Collaborate across teams to address product defects

• Document and share knowledge effectively

• Identify opportunities for process enhancements

Requirements:

• Over 1 year of experience in customer service roles

• Cannabis industry knowledge considered valuable

• Typing speed of 40+ WPM

• Familiarity with ticketing systems like Salesforce

• Proven track record of exceeding expected outcomes

Engage with diverse challenges and growth opportunities while supporting Cova's commitment to customer satisfaction.
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