Job Description & How to Apply Below
Join Scotiabank in Regina, SK as a Customer Experience Lead, where you will lead a high-performing team and cultivate exceptional customer service. Focus on building relationships that drive satisfaction.
Your primary responsibility as a Customer Experience Lead will be to manage a team of Customer Experience Associates, ensuring they deliver top-notch service while adhering to Scotiabank’s values. You will also play a crucial role in change management, streamlining new policies and boosting overall branch success through customer experience enhancements.
Key Responsibilities:
• Lead and coach the Customer Experience team effectively
• Build and maintain strong customer relationships
• Act as Officer in Charge for escalated issues
• Identify strategies to improve customer experience
• Assist with implementing new procedures and policies
Requirements:
• Experience in leadership and team management
• Previous banking experience is advantageous
• Flexible availability for varying shifts
• Strong skills in promoting digital banking options
• Proven ability to develop team members' skills
Strengthen service delivery while advancing your career with Scotiabank's supportive leadership team.
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