Senior Client Service Representative

Position: Senior Client Service Representative, Benefits
Step into a Senior Client Service Representative role at CLIC, specializing in group benefits with bilingual support. This hybrid employment offers a chance to drive client satisfaction effectively.

In this regular, Full-Time position, you will become the go-to expert for plan sponsors looking for assistance with group benefits. Your bilingual skills will be invaluable in educating clients on administration and eligibility while guiding them through the Benefits Now platform. With a commitment to accuracy and problem-solving, you will address inquiries and discrepancies efficiently.

Key Responsibilities:

• Address inquiries via phone, email, and online systems

• Provide education and guidance on group benefits

• Train clients on Benefits Now functionalities

• Manage discrepancies in plan member eligibility

• Support claims inquiries related to benefits coverage

Requirements:

• Post-secondary completion or relevant experience

• Minimum 2 years in Group Benefits role

• Strong written and oral communication skills

• Proven analytical and problem-solving abilities

• Experience with LOMA or similar is advantageous

Utilize your bilingual capabilities to enhance service delivery for group benefits at CLIC.
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