Receptionist - Customer Support Center

Overview
We are currently seeking a Receptionist for our Regina Customer Support Center with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers. A detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service. Fluency in both French and English is required.

Responsibilities

Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support

Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively

Record and maintain accurate customer information

Represent the organization positively and professionally as a front-line worker

Manage inbound/outbound mail and maintain confidentiality and security

Maintain a tidy and welcoming reception area

Manage inventory levels of office supplies, ensuring cost-effectiveness

Take ownership of customer issues

Demonstrate adaptability and flexibility by performing additional duties as required

Qualifications

Strong organizational skills are required, with the ability to manage multiple tasks and projects effectively

Must have working knowledge of Microsoft Office

Able to compose simple correspondence, including memos, letters, and emails

Demonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram form

Demonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levels

Strong communication skills to convey information clearly and concisely with the organization's executive team and colleagues

Having prior experience operating a multi-line switchboard is advantageous.

A high school diploma or GED, or an equivalent combination of education and experience, is required.

Preferably, 2-4 years experience in a call center is preferred.

Benefits

Competitive compensation: fair, market-based wages that recognize your skills, experience, and contributions.

Continuous Learning: through on-the-job training and educational opportunities.

Opportunities for advancement within a growing company that values initiative and teamwork.

Comprehensive benefits coverage: including health, dental and more to support your wellbeing.

Retirement savings programs:
Pension and RRSP programs to help you invest in your future.

#J-18808-Ljbffr