Parts Customer Service Representative

Position: Parts Customer Service Representative at Dexter
Become a Parts Customer Service Representative with Dexter, providing vital support for truck and trailer components. Engage with customers and enhance their experience through your expertise.

In this role, you will be the first point of contact for customers needing assistance with heavy-duty parts.

Your role includes processing orders, responding to inquiries, and maintaining comprehensive product knowledge. Your proactive approach and strong communication will be key to success.

Key Responsibilities:

• Respond to inquiries about truck and trailer parts

• Assist in determining the right parts for customers' needs

• Process orders using company systems effectively

• Ensure accurate records of customer interactions

• Upsell related products to improve sales

Requirements:

• High school diploma or equivalent necessary

• 1-3 years of relevant customer service experience

• Solid understanding of truck suspension and trailer parts

• Proficient in using order entry software

• Strong organizational skills and attention to detail

Join Dexter to provide expert service and support our customers with quality products.
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