Product Support Specialist at Brandt

Become a Product Support Specialist at Brandt’s Customer Support Center in Regina. This role emphasizes customer engagement, order processing, and parts fulfillment across Canada.

Brandt is hiring a Product Support Representative to aid its expanding branch network. As a key player, you will engage with customers through outbound calls, process parts orders accurately, and ensure timely fulfillment. Comprehensive training will equip you with the skills needed for success, while a focus on customer satisfaction drives our mission.

Key Responsibilities:

• Make outbound calls to generate parts orders

• Respond to inquiries regarding parts availability and pricing

• Listen to customer needs and suggest suitable solutions

• Process orders accurately to meet customer demands

• Confirm shipping timelines to enhance customer satisfaction

Requirements:

• Strong customer service and problem-solving aptitude

• Effective communication skills;
French language is a plus

• Detail-oriented with accuracy in processing orders

• Ability to multitask and handle inquiries across systems

• Flexibility for various shifts in a 24/7 support environment

Utilize your sales experience and customer service proficiency to contribute to Brandt's mission of delivering powerful value.
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