Lead Customer Operations at Activate

Join Activate as a Lead in Regina, SK, where games, workouts, and community come together! Ensure exceptional customer service and smooth store operations during your shifts.

In this full-time role, you will supervise Game Facilitators and serve as a customer escalation point. With a proactive problem-solving mindset, you will oversee daily operations, manage bookings, and maintain a vibrant team atmosphere. Existing knowledge of Activate programs will be instrumental in meeting company standards and customer expectations.

Key Responsibilities:

• Handle customer booking inquiries and provide solutions

• Complete daily cash out and manage financial transactions

• Communicate facility updates to team and guests

• Train and guide staff for ultimate success

• Organize maintenance and inventory management tasks

Requirements:

• 1-2 years experience in a supervisory or leadership capacity

• Flexible schedule for early mornings and late shifts

• Proficient in MS Office software

• Strong customer relations skills

• Experience managing teams of ten or more is beneficial

Champion customer satisfaction and guide your team at Activate in Regina!
#J-18808-Ljbffr