Job Description & How to Apply Below
At Supreme Office Products and Furniture, we’re committed to delivering exceptional service and building lasting relationships with our customers. As a Customer Service Representative (CSR) you will ensure customers’ product needs are met efficiently, fostering trust through empathy and a solution‑oriented mindset.
Responsibilities
Offer win / win customer solutions to optimize benefits for customers and Staples.
Support our sales partners to achieve their goals by making it easy for customers to interact with Customer Service.
Place customer orders with precision to ensure seamless delivery. Proactively offer additional products as a “complete solution”.
Provide solution‑oriented product, pricing, and availability information. Leverage internal product specialists as necessary to support the sale process.
Update customers on delivery and order status. Provide alternative product solutions if timelines don’t meet customer needs.
Provide first level support for questions and issues regarding the use of E‑Way (customer online ordering platform), including resolving E‑way exception errors and processing E‑way return requests.
Encourage customers who don’t currently use the online ordering platform to do so and assist them in gaining access to the website.
Process product / order return requests to allow for quick and accurate resolution for the customer.
Communicate to customer service management all pertinent customer updates, system issues or any other barriers to providing exceptional customer service.
Qualifications
High School Diploma or equivalent.
Passionate about customer service. A customer‑centric mindset.
Proficient typing skills; familiar with Windows environment.
Previous experience in customer service.
Previous experience in Business‑to‑Business environment.
Benefits
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
Equal Opportunity Statement
We value transparency in our hiring processes. Artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×