Job Description & How to Apply Below
Become a Customer Advocacy Leader at Affirm, focusing on enhancing customer experience by tackling challenges head-on. Champion customer voices to drive product and policy transformations.
Affirm's Customer Advocacy and Retention (CAR) team is searching for a dedicated Customer Advocacy Leader. In this role, you will utilize customer feedback from their challenges to fuel improvements in processes and establish fair outcomes. Your contributions will significantly influence the customer experience at Affirm.
Key Responsibilities:
• Gather and analyze customer feedback for improvement
• Provide insightful recommendations to enhance services
• Collaborate with product teams to address pain points
• Champion the voices of customers within the organization
• Strengthen relationships through effective advocacy
Requirements:
• Experience in advocacy or customer service management
• Excellent analytical and problem-solving abilities
• Strong interpersonal and communication skills
• Proven ability to collaborate across departments
• Passion for improving customer satisfaction
Lead the charge in enhancing customer relations and transforming challenges into impactful solutions at Affirm.
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