Customer Service Dispatcher

Join GFL Environmental as a Customer Service Dispatcher in Regina, Saskatchewan. This full-time position prioritizes effective communication and problem-solving to enhance service quality for our customers and drivers.

As a Dispatcher/Customer Service Representative at GFL Environmental, you will manage incoming service requests and direct drivers efficiently.

Your role will entail resolving service issues, collaborating with various operational teams, and utilizing proprietary software to ensure drivers are properly supported and informed throughout their routes. A focus on customer satisfaction is critical to success in this role.

Key Responsibilities:

• Schedule service changes according to customer needs

• Direct calls to the appropriate drivers and routes

• Ensure accurate paperwork completion at day’s end

• Collaborate with maintenance personnel for service coordination

• Address customer inquiries via calls and emails

Requirements:

• High school completion; further education is an asset

• 1-2 years dispatch or customer service experience

• Excellent communication and interpersonal skills

• Proficiency in Google Suite required

• Ability to work extended hours and weekends

Leverage your dispatch experience and strong service orientation at GFL in Regina for impactful customer interactions.
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