Receptionist - Bilingual

Overview

We are currently seeking a Receptionist - Bilingual for our Regina Customer Support Center with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers. A detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service.

Fluency in both French and English is required.

• Answer and route incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support.
• Respond to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively.
• Record and maintain accurate customer information.
• Represent the organization positively and professionally as a front-line worker.
• Manage inbound/outbound mail and maintain confidentiality and security.
• Keep the reception area tidy and welcoming.
• Manage inventory levels of office supplies, ensuring cost-effectiveness.
• Take ownership of customer issues.
• Demonstrate adaptability and flexibility by performing additional duties as required.

• Strong organizational skills with the ability to manage multiple tasks and projects effectively.
• Working knowledge of Microsoft Office.
• Ability to compose simple correspondence, including memos, letters, and emails.
• Ability to apply understanding to carry out instructions in written, verbal, or diagram form.
• Superior telephone manners with strong interpersonal skills, able to communicate effectively with stakeholders at all levels.
• Strong communication skills to convey information clearly and concisely with the organization’s executive team and colleagues.
• Prior experience operating a multi-line switchboard is advantageous.
• High school diploma or GED, or an equivalent combination of education and experience.
• Preferably 2‑4 years experience in a call center.

• Competitive compensation recognizing skills, experience, and contributions.
• Continuous learning through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage, including health, dental and more to support wellbeing.
• Retirement savings programs:
  Pension and RRSP programs to help you invest in your future.