Customer Support Representative

Join Brandt as a Customer Support Representative located in Regina, enhancing customer satisfaction through effective parts order processing and support for a 24/7 service center. This role involves managing inquiries and coordinate with vendors for timely delivery.

In this position, you will support Brandt's nationwide network, ensuring efficient handling of parts orders and responding to customer requests. Key traits include strong customer service skills, multitasking abilities, and effective communication. Successful candidates may have previous call center or outbound sales experience and will benefit from comprehensive training.

Key Responsibilities:

• Initiate outbound calls to generate parts orders

• Respond to pricing inquiries via phone and email

• Understand customer needs and recommend solutions

• Accurately process parts orders for fulfillment

• Confirm inventory availability to manage expectations

Requirements:

• Strong focus on customer satisfaction and problem-solving

• Excellent verbal and written communication skills

• Ability to navigate multiple web applications

• Detail-oriented with high accuracy in order processes

• Flexible availability for various shifts

Bring your customer service expertise to Brandt's supportive team in Regina.
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