Member Services Representative SK

CAA Saskatchewan | Full time

REGINA, Canada | Posted on 08/04/2026

• Date Opened 08/04/2026
• Job Type Full time
• Industry Customer Service
• City REGINA
• Zip/Postal Code S4R 5E2
• State/Province SASKATCHEWAN
• Country Canada

We are pleased to support and serve our valued 185,000 Members from across the province who trust CAA for their everyday lifestyle needs including travel, insurance, automotive, roadside assistance, and safety.

As one of Canada’s most trusted brands, CAA also advocates on issues of concern to its Members, clients, and customers, including road safety, the environment, mobility, infrastructure, and consumer protection.

We have also been acknowledged for our excellent customer service, as noted by awards bestowed to us in this category by several reputable organizations. This honorable recognition is appreciated, and we promise to continue to offer exceptional products and professional customer service to our Members and clients. We thank our valued Members and customers for trusting CAA and hope they and their families continue to enjoy the CAA experience.

Our history in Saskatchewan as a Member-driven organization started in 1917. Now in our 107th year, we continue to work on behalf of our Members and the public. We advocate for the safety of all road users including motorists, pedestrians, cyclists, and air travelers by providing timely research and information.

I invite all Members to learn more about the many savings, advantages, and valuable discounts available, just by having a CAA membership. Our professional and friendly staff working in our 10 CAA Stores in 9 Saskatchewan communities, plus CAA Battery Depot, and West World Tours, are here to help.

We recommend that you frequently visit our website to keep up to date with all the latest news from CAA Saskatchewan.

On behalf of the CAA Saskatchewan Board of Directors, and our staff, we look forward to serving you. Thank you for your Membership and putting your trust in CAA.

We are seeking an enthusiastic Member Services Representative to provide a world-class experience to our members. This role is being hired as a full-time permanent position and will report to the Office Manager. A comprehensive benefits package is included with this position.

• Promoting, selling, renewing, and upgrading CAA memberships.
• Assessing members needs to determine the best possible solution through the sale, service or referral of appropriate CAA products, services, and memberships.
• Process SGI Motor License issuing services, including vehicle registrations, renewals, driver licensing, and appointment scheduling.
• Issue license plates, renewals, and related documentation accurately.
• Offering members auto travel services which include tour books, trip routings, maps, and insurance, along with other ancillary products and services as required.
• Perform general administrative tasks, including data entry, file maintenance, record keeping, and processing payments.

• High school diploma (Grade 12) or equivalent, with a minimum of 1 year of insurance sales experience
• Valid Auto and/or Travel Insurance Licence required
• Previous experience in customer service or administrative role, preferably in an auto licensing or motor vehicle environment.
• Strong attention to detail, excellent organizational skills, and the ability to multitask effectively. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Axis System.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients and colleagues.
• Proven ability to provide exceptional customer service and handle inquiries and complaints in a courteous manner.

This role involves working five days per week, Monday through Saturday, from 9:00 a.m. to 5:30 p.m., with scheduling based on business needs.

At CAA Saskatchewan, our Member Services Representatives work together to deliver exceptional care to our members. You’ll be surrounded by colleagues who want you to succeed, leaders who listen, and a workplace that celebrates your contributions.