Customer Support Representative at ISC

Enhance customer experiences with Information Services Corporation as a full-time Customer Support Representative in Regina, SK. Deliver responsive support and resolve inquiries across multiple product lines.

This temporary role focuses on supporting ISC customers through various channels including phone, email, and in-person. You will investigate and resolve service issues, explain policies, and ensure successful transactions in registry services. Strong problem-solving skills and the ability to manage several priorities are crucial for success in this role.

Key Responsibilities:

• Respond to customer inquiries through various communication channels

• Investigate service issues and provide timely solutions

• Explain ISC policies and procedures to customers

• Manage account transactions, deposits, and daily accounting duties

• Provide guidance on registry services and assist with forms

Requirements:

• High school diploma or equivalent

• Experience in customer service and office administration

• Strong problem-solving and communication skills

• Familiarity with ISC registry services and legislation

• Knowledge of Microsoft Office and CRM systems

Contribute to ISC’s mission of putting the right information in the right hands while supporting customer success.
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