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Bilingual Customer Care Associate at Definity
Job Description & How to Apply Below
This hybrid role requires fluency in English and French, where you will engage with customers throughout their claims process from 8:00 AM to 4:30 PM EST. Your strong interpersonal skills will help build trust and resolve queries effectively. Comprehensive training will be provided to set you up for a successful career in insurance.
Key Responsibilities:
• Respond to customer inquiries with empathy and professionalism
• Gather claim information naturally to aid the claims process
• Input accurate claim data into Insur Cloud
• Provide essential coverage information to insured clients
• Create First Notice of Loss (FNOL) and share contact details
Requirements:
• Bilingual in English and French
• Minimum Secondary school diploma required
• Strong customer service aptitude and emotional intelligence
• Excellent communication skills with computer literacy
• Experience in inbound call centers preferred
Bring your communication skills, empathy, and commitment to customer care to Definity's dynamic team!
Position Requirements
10+ Years
work experience
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