Season Ticket Renewal Representative

Season ticket renewals and fan support define this Regina position with the Saskatchewan Roughriders at Mosaic Stadium. Use communication and problem-solving skills daily.

As a Fan Services Representative, you will support Rider Nation season ticket members and fans. The work includes renewal conversations, ticket upgrades, issue resolution, and payment processing. You will build loyalty by listening carefully, providing tailored solutions, and following up throughout each renewal process.

• Proactively engage members about renewals and answer questions
• Process ticket upgrades, changes, payments, and special requests
• Track renewal follow-ups and achieve individual and team targets
• Resolve fan concerns promptly through effective solutions
• Maintain accurate fan and ticketing database records

• Customer service or ticket operations experience preferred
• Strong written and verbal communication skills
• Renewal, upgrade, and retention conversation confidence
• Ticketing software or CRM proficiency preferred
• Availability for home games and rotating Saturday shifts

Bring renewal expertise, customer service, and relationship-building skills to strengthen Rider Nation connections from Mosaic Stadium.