Automotive Service Appointment Coordinator
Job Description & How to Apply Below
The BDC Appointment Coordinator reports to the BDC Manager within Dilawri’s Business Development Centre team. You will coordinate appointments, contact service customers, and support customer engagement across several dealership locations. The work contributes to service department performance, appointment show rates, customer retention, and customer satisfaction.
Key Responsibilities:
Coordinate service appointments for multiple dealership locations
Contact customers promptly through outbound service calls
Assist incoming service customers with appointment needs
Complete at least 85 service calls daily
Identify opportunities improving service and customer care
Requirements:
Excel at customer service and telephone assistance
Communicate with a clear, pleasant telephone voice
Enter customer requests and information accurately
Learn and use multiple software applications
Previous service experience considered an asset
Bring customer service, accurate information entry, and telephone communication skills to Dilawri’s Regina automotive service coordination team.
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