Energy Assistance Program Support Specialist

Help Saskatchewan households access energy efficiency programs as a Support Specialist II with CLEAResult’s Energy Assistance Program. This hybrid Regina role requires office attendance one or two days weekly.
You will provide professional, empathetic customer service and administrative support to income-qualified participants. Your responsibilities span eligibility verification, customer follow-ups, contractor coordination, data accuracy, and internal reporting. Clear explanations and dependable organization help seniors, newcomers, Indigenous communities, and low-income households navigate program access.

Key Responsibilities:

Assist participants through calls, emails, and follow-ups
Explain program information clearly to diverse audiences
Coordinate appointments with contractors and internal teams
Verify applications, eligibility, and customer information
Update records and complete required documentation
Requirements:
One to three years of customer service experience
Experience managing high-volume phone-based customer interactions
Strong written and verbal communication abilities
Ability to learn new systems quickly
Experience supporting vulnerable populations and showing empathy
Bring empathy, communication, and documentation accuracy to customer support for CLEAResult’s Saskatchewan energy efficiency programs.