Member Service Specialist - Expression of Interest
Member Service Specialist - Expression of Interest
Job Category
:
Member Contact Centre
Requisition Number
: MEMBE
004192
- Posted :
September 23, 2026 - Full-Time
Showing 1 location
DescriptionGood Afternoon!
I am excited to share a great opportunity available for the current Member Contact Centre team.
We are offering a permanent Member Service Specialist position through an expression of interest.
The bigger pictureWe’re looking for a reliable, trustworthy, forward-thinking person to come on board as our Member Service Specialist with the Member Contact Centre. You will be responsible for providing member and peer support through sharing of financial product knowledge, problem solving and resolving member inquiries.
How you’ll be spending your time- Engaging in needs based selling conversations with members and referring to the appropriate internal partner
- Providing prompt member service by answering incoming calls through the internal support queue and accurately addressing member and peer questions, concerns and requests for financial products and services
- Providing mentorship to the Member Service Representatives through guidance and support on financial products and service protocols
- Continuously identify opportunities for process efficiencies by recommending enhancements to streamline workflows
- Leveraging advanced problem-solving skills to handle fraud situations and implement effective resolutions to support our members
You are a people person with a proven track record of delivering exceptional member service. You have an in depth understanding of financial products and services and can leverage this knowledge to promote needs-based selling which ultimately supports our members goals. You are a strategic thinker with the ability to identify efficiencies and recommend solutions. You are a collaborator and mentor who is willing to support peers with their development while remaining committed to the enhancement of your own financial expertise.
Theexperience you bring
- 2 years’ financial services experience
- 2 years' experience within a Call Centre environment
- Indirect leadership experience is considered an asset
$58,540 - $73,170 with 9%
Short Term Incentive Target
The MSS schedule may include evenings and weekends. The currently schedule that we are hiring for is: (subject to change based on business needs)
Tuesday - 9-530pm
Thursday - 9-530pm
Friday - 10-630pm
Saturday 845-515pm
If you have any questions, don’t hesitate to reach out
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).