Customer Support and Product Education Manager

Customer support and product education are central to this Bridgit manager role, combining technical troubleshooting, clear communication, and customer enablement.

As Customer Education Manager, you will help customers get more from Bridgit through responsive support and proactive learning. You will manage inquiries in Pylon, reproduce issues, coordinate engineering escalations, and answer optimization questions. You will also develop documentation, support releases, and identify re-engagement needs.

• Triage and respond to customer inquiries through Pylon
• Troubleshoot and reproduce issues before development escalation
• Provide product expertise during customer calls
• Analyze support themes to inform education content
• Coordinate re-onboarding and workflow reconfiguration handoffs

• Minimum three-plus years in customer education or adjacent customer roles
• Comfort with technical language and basic troubleshooting
• Strong written, verbal, and asynchronous communication skills
• Self-directed organization across support and content work
• Curiosity about products and new releases

Use customer support expertise and product knowledge to resolve issues, inform education, and improve Bridgit customer experiences.