Billing Service Centre Administrator

Manage billing transactions and client inquiries as a Billing Administrator with CLIC in a hybrid model requiring two office days weekly.
Within the Billing Service Centre, this regular full-time role delivers professional service across phone and email channels. You will process premium payments, NSF letters, premium returns, renewal quotes, policyholder correspondence, and related billing transactions. English is required, while French is an asset.

Key Responsibilities:

Manage incoming phone calls and email inquiries professionally
Process premium payments, NSF letters, and premium returns
Coordinate billing information with stakeholders and internal departments
Prepare renewal quotes and policyholder correspondence
Analyze billing reports and resolve errors
Requirements:
Two years’ individual life insurance or related experience
Post-secondary certificate in business administration or related field
Critical thinking and proactive problem-solving skills
Strong communication and knowledge-sharing abilities
Associate Customer Service designation is an asset
Apply billing administration, client service, and analytical skills to support accurate transactions through CLIC’s Billing Service Centre.